We are Crucis Tours Ltd, a company registered in England & Wales, number 14958394.

Our registered address is 82a James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE, England.

These terms and conditions are your contract with us for provision of any Tour Services you book with us.

In this document, “you” and “your” include the lead-named person on the confirmation invoice (who must be at least 18 years old at the time of booking) and all persons on whose behalf you make a booking.

These are the agreed terms

1.             Definitions

2.             The contract between us

2.1 Crucis Tours Ltd Tour Services vary. Whatever service you choose, the terms of this contract will apply unless we indicate otherwise.

2.2 The contract between us comes into existence when we send our confirmation invoice email to you. You will have undertaken to pay for your booking and we will have undertaken to provide you with the Tour we describe in our brochure or on our website.

2.3 If we are unable to accept your booking, we will of course return your payment to you as soon as reasonably possible subject to our Refund Policy.

2.4 When you make a booking with us, whether or not through our website, you have the benefit of our full compliance with the Regulations where Parliament has made provision for these Regulations to continue in force notwithstanding our departure from the European Union.

2.5 For you to make a booking, we require your payment and a completed booking request, as provided on our website or by correspondence. Our confirmation invoice will be sent to you by post or email. We may decline your booking for any reason and at any time and we do not have to give you the reason. If that happens we will return your money to you as soon as reasonably possible and in any event within 21 days.

3.             Your authority to book for others

3.1 If you make a booking on behalf of others as well as yourself, you guarantee that you have the authority of each of those other people to enter into the contract and that you and they have agreed to be jointly and severally liable to us. You now accept personal liability for the acceptance and compliance of each of those people, with these contract terms.

3.2 It is your responsibility to ensure that all of the details on your travel documents and or booking request are correct and notify us of any discrepancy or misunderstanding immediately. We shall also look only to you for making payments as they become due, ensuring the accuracy of the personal details and other information supplied by other members of your party and for whatever liaison communication is necessary between you and each other party to keep them fully informed.

3.3 As lead member of your party, we will deal only with you in our correspondence.

4.             What is included in the price of a Crucis Tours Ltd Tour?

4.1 travel from the Tour meeting point to the Tour termination point (which is likely to be the same place but in the case of short duration Tours may be different);

4.2 accommodation and certain meals (where explicitly expressed in the final itinerary);

4.3 services of one or more representatives/leaders

4.4 entrance fees, tickets, skip the line vouchers, radio headsets (where applicable), transport (where applicable) and guide fees.

5.             What is NOT included?

5.1 return flights to the Tour destinations;

5.2 all other costs incurred before you arrive at the meeting point and after you return to the termination point;

5.3 travel insurance or any other insurance personal to you;

5.4 passport and visa costs;

5.5 vaccinations and medication, before, during and after the Tour;

5.6 food and drink over and above what we explicitly agree in writing to include in the Tour;

5.7 gratuities you choose to give, in addition to any we give on your behalf where we consider appropriate.

6.             Tour prices

6.1 When you make your booking, we shall ask you for full payment or for a deposit of 30 % of the total cost. Deposits are non-refundable, except as mentioned below, but in some cases may be transferable to another Crucis Tours Ltd Tour. The balance of the price must be paid at least six weeks before your departure date. If the balance is not paid on time, we shall cancel your travel arrangements and retain your deposit.

6.2 Any booking made less than six weeks prior to the departure date must be accompanied by full payment at the time of making the booking.

6.3 We will not change the price of your booking once we have accepted your booking without subsequent agreement in writing by us.

7.             Special requests

Any special requests relating to your travel arrangements must be sent to us at the time of booking in writing. While we try to meet your reasonable requests, we do not guarantee that they will be fulfilled. For example, we have no control over access to the Holy Doors of churches or other properties not governed by us.  If we are able to confirm a special request, we will do so by confirmation in writing to you at least 2 weeks before your Tour departure date.

8.             Minimum participants required for the Tour

8.1 A minimum number of participants are required in order for the Tour to go ahead. Therefore we reserve the right to cancel any Tour for which there are insufficient reservations up to 24 hours before the Tour start time.

8.2 In the event of any such cancellation, all deposits or other payments made specifically to Crucis Tours Ltd will be refunded in full less any costs we have had to incur to secure tickets, entrance fees, or skip the line vouchers, or, if you prefer, transferred and applied to an alternative Crucis Tours Ltd Tour except in any case referred to in clause below.

8.3 You agree that all these provisions are reasonable.

9.             Changing your booking

We will always do our best to help you with any change to your booking. However, we give no guarantee that we shall succeed. If you require any change, you must tell us by email or in writing immediately. A change will be subject to an administration charge of € 75 plus any costs we incur in making the change for you. Please note that costs are likely to be higher, the closer you are to the departure date. Most travel arrangements cannot be changed once a reservation has been made.

10.        Transferring your booking

If you would like to transfer your booking from one person to another, the following terms apply:

10.1 The transferee must satisfy any special conditions or qualifications applicable to the Tour.

10.2 You must inform us about your intention to transfer your booking to the transferee at least 14 days before the Tour departure date in writing or through email.

10.3 You and the transferee will accept that you and he/she will be jointly and severally liable for full payment of any outstanding sums due in respect of the booking as well as fees, charges or other costs arising from the transfer.

10.4 Our administration charge for a transfer made more than 30 days before departure is € 100. For transfer made within 7 days before departure the administration charge is € 200.

10.5 Please note that some airlines may treat your transfer as a cancellation and re-booking, effectively making your requirement impossible. If this happens we will try to find an alternative flight but this may cost more than the original flight.

10.6 We will not refund or compensate you if changes made to your booking, or re-booking, leave you paying for parts of the Tour Service which you do not use.

11.        Cancellation by you

11.1 If you or a member of your party needs to cancel your booking, you must tell us in writing. We will not accept a cancellation by telephone alone. Cancellation incurs costs for us. Costs vary considerably and are not always precisely identifiable. We therefore charge a rounded cancellation fee as follows:

11.2 For the avoidance of doubt, if you are a No Show, for whatever reason, and regardless of any communication with any representative of ours, and regardless of how late you were to check in with the Tour guide and regardless of whether you were at the Tour meeting point but failed to check in with the Tour guide, you hereby agree that you have thereby cancelled the Tour and no refund whatsoever is due to you.

11.3 In any circumstances giving rise to cancellation, we will consider allowing you to transfer the money you have paid less any monies already specifically allocated to tickets and other costs that cannot be recovered, to some other Crucis Tours Ltd Tour we then offer to you and you choose. But whether we do so is in our absolute discretion, for which we do not have to give a reason.

11.4 In any of the above circumstances, we will begin the process to return any money due to you within 21 days.

Note: we strongly recommend that you take out Tour insurance which covers the cost of cancellation.

12.        If we cancel your Tour or make changes

Because we make travel arrangements far in advance, we sometimes have to change an arrangement and occasionally even cancel a Tour. If that happens the following terms apply:

12.1 We will always inform you as soon as possible about any change. If that happens you may:

12.1.1 accept the change; or

12.1.2 accept our offer of alternative travel arrangements of a comparable standard; or

12.1.3 cancel your booking, whereupon we will give you a full refund of all money paid.

12.2 We will not compensate you for minor changes outside our control. This includes, but is not limited to, changes to the Tour itinerary necessitated by third parties outside of our control such as church authorities, liturgies, road closures or accidents, crowd congestion, longer than expected queues, failure by you to make any necessary reservations or provide any information required to participate in the Tour Services such as church authority rules for the Holy Doors or attire, weather affects, changes to flight times, aircraft type or different carriers.  You further hereby agree that such minor changes are in no way a breach of these Terms and Conditions and are not due any compensation or redress.  What constitutes minor changes will be determinable solely by us in our absolute discretion but such determination will be done reasonably.

12.3 For the avoidance of doubt, where you have booked a Tour out of a desire to enter through a Holy Door during a Jubilee Year but you are unable to do so for any reason whatsoever, you acknowledge and agree that the Tour Services does not include any such access or entrance and is in no way a breach of these Terms and Conditions and are not due any compensation or redress.

12.4 We will not be liable to pay any compensation if we are forced to cancel or in any way change your trip arrangements in a more material way as a result of unusual or unavoidable circumstances beyond our control, the consequences of which could not have been prevented by us even with all reasonable due care. These include but are not limited to unavoidable technical problems with transport, decisions of church or civil authorities or their policies or actions to prevent access to activities or sites, war or threat of war, civil strife, industrial disputes, natural disaster, excessive crowd congestion, longer than expected queues, bad weather, epidemic, force majeure, act of God or terrorist activity.

12.5 Provided your final payment has been made we will cancel your travel arrangement only in circumstances where we have no choice but to do so.

13.        If you have a complaint

Your point of contact during the Tour will be:

 Crucis Tours Ltd office staff available at hello@crucis.tours or by telephone at +44 1284 658 985

If you have a problem during your Tour it is most important that you immediately inform the relevant provider as well as our representative. If you complain only after you have returned home, we shall not be able to investigate the problem – for your benefit and ours. If that happens, you may lose your right to compensation.

If you feel our representative has not resolved to your problem please write to us within 14 days of your return giving us full details of your Tour and concise details of the complaint and any subsequent history.

14.        Your financial protection

If your booking is for a Tour departing from the UK and includes a flight booked through us then Crucis Tours Ltd is fully bonded with the Air Travel Organisers’ Licence scheme managed by the Civil Aviation Authority.

When you buy an ATOL protected flight or flight-inclusive Tour from us you will receive an ATOL certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

15.        Booking without flights

15.1 If the Tour Service you book with us does not include a flight then your Tour will not be protected by the ATOL scheme.

15.2 We do not provide insurance for day trips, short duration Tours and or bookings for accommodation only.

16.        Limitations on our liability

16.1 We want you to enjoy a perfect Tour with Crucis Tours Ltd. We shall do our best to make this experience special for you. Nonetheless, we must make clear the limitations in law.

16.2 In accord with, and in addition to clauses 11 and 12 above, if we fail to provide the Tour set out on our website or in our brochure and to which these terms apply, we are not liable if any failure is due to:

16.2.1 your own carelessness or negligence in any aspect of your behaviour whilst on Tour;

16.2.2 your own carelessness or negligence in any aspect of your requirements to enjoy the Tour including but not limited to dress and or compliance with local church or civil rules and customs;

16.2.3 your failure to be at the meeting point by the start time of the Tour and to physically check in with the Tour guide before such point;

16.2.4 medical emergencies;

16.2.5 laws, culture and standards of service and behaviour in any country we may visit;

16.2.6 changes we reasonably make to an itinerary or to accommodation or any other aspect of the management of your booking;

16.2.7 some third party unconnected with the provision of travel arrangements where we could not reasonably have foreseen or avoided those circumstances;

16.2.8 any other unusual and unforeseeable circumstances beyond our control such as technical outage, epidemic, terrorist act, natural disaster, civil strife, act of God;

16.2.9 a specific event or series of events which we or our contractors or providers could not reasonably have foreseen or prevented;

16.2.10 liturgies and or cultural and or municipal events in any of the locations that hamper or prevent the carrying out of the Tour Services;

16.3 We and you are subject to international conventions and statues, when they apply. This may limit the amount of a claim you may make, against us or anyone else.  To the maximum extent permitted by applicable law it is expressly understood and agreed by us both that our liability to you for any loss, cost, claim, injury, liability, or expense, including reasonable legal costs and fees, relating to or arising from any act or omission in the performance of this agreement, shall be limited to the price of the Tour booking.  In no event shall we be liable to you for any indirect, special, consequential, or punitive damages or claims.

16.4  The services and features included in your booking are those specified in our website. If you choose to buy other goods or services during your Tour, those are not part of our service, even if our representative helps you to buy or arrange them. Accordingly we are not liable to you for any happening in connection with that service or goods.

16.5 It is a condition of this contract that you take out a policy of travel insurance that covers this Tour. You alone are wholly responsible for arranging your insurance.

17.        Passport, visa and immigration requirements

It is extremely important that you obtain and carefully check travel and immigration documents required for each country and place you visit. You alone are responsible for obtaining required travel or access documents for your party. We do not accept responsibility for any delay or problem which may occur in this connection. If we have local representation at the time of any such problem, we will assist you as far as reasonably possible to resolve it. However, for the benefit of other people on that Tour, it will not be possible to delay or change travel arrangements or events which will affect others in the tour group.

18.        Required Help we need from you

Your information pack will provide details about your chosen Tour, but the following are contractual matters:

18.1 Most Crucis Tours Ltd Tours require reasonable physical fitness and appropriate footwear. You should be prepared to walk up 10km a day, often on uneven, steep or slippery surfaces.  If you are not able to complete the Tour or if your presence is adversely affecting other members of the Tour group such as speed, then at the absolute discretion of Crucis Tours Ltd representatives (including primarily the Tour guide) you may be asked to leave the Tour.  In such cases no compensation will be due to you.  It is your duty to ensure you are fit to do the Tour in a reasonable way and we will assist you where we can, but if in any doubt, you should communicate with us to try to find a solution reasonably acceptable to both parties, preferably prior to the commencement of the Tour.

18.2 To satisfy the majority of our clients, we apply “no smoking” rules in the same way that they are applied by law in the EU. Please note however, that smoking is permitted in some countries we may visit so we cannot prevent third parties from smoking in a bar or restaurant.

18.3 If we provide medical help to you, whether or not you specifically ask for it, we will provide receipts for all costs (for your insurer) and you now agree to repay us that cost on your return from the Tour.

18.4 Notwithstanding clause 18.1 above, if at any time, it is our opinion (given by any of our staff or representative) that you are acting in a way which may cause accident, injury, discomfort or extreme displeasure to any other member, we may exclude you from the programme for the remainder of the Tour. You will understand that this extreme action will not be taken lightly but may be necessary to protect the health, safety or enjoyment of other travellers and you will receive no refund.

19.        Terms and conditions of third party providers

Many of the services we provide, including options which may occur from time to time during your Tour, are provided by third parties and not directly by us. Each has their own terms and conditions. Whilst the law provides that we are liable to you in the round, for any failure connected with such a provider, our obligations do not cover every contractual term.

Accordingly, instances may arise where you have no redress, for example, in the purchase of locally produced goods. If our representative warns you of a possible problem, for example related to food, and you choose not to take that advice, then we are not liable for any problem which may arise.

20.        Miscellaneous matters

20.1 Crucis Tours Ltd takes your privacy seriously and will only use your personal data in accordance with the Data Protection Act 2018 and any subsequent modifying Acts as fully described in Schedule 1 to this agreement.

20.2 If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

20.3 Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.

20.4 No failure or delay by any party to exercise any right, power or remedy will operate as a waiver nor indicate any intention to reduce that or any other right in the future.

20.5 The parties agree that electronic communications satisfy any legal requirement that such communications be in writing.

20.6 In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

20.7 This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017 or otherwise, except that any provision in this agreement which excludes or restricts the liability of the directors, officers, employees, subcontractors, agents and affiliated companies of a party, may be enforced under that Act.

20.8 Any communication to be served on either of the parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

20.9 The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and the parties agree that any dispute arising from it shall be litigated only in the courts of England and Wales.